1. The Reservation: The reservation is made once Pionero has received the full paymentof the tour or service. Before it is paid, it is not confirmed. Please note that a booking (before it is paid) is not a reservation.

2. Travel insurance: A travel insurance is not included in the price. The customer is advised to purchase a travel insurance covering cancellations, medical expenses, personal accidents, and personal liability for your trip. Pionero is not liable for bodily injury or death, nor is it liable for loss or damage to luggage.

3. Responsibility: Pionero may act as an organizer or intermediary, depending on situation, may be an intermediary when booking or contracting the various services offered.

Pionero is not responsible for events caused by an accident or force majeure, weather and / or nature, or demonstrations or (armed) conflicts that affect the tour or service.

“Force majeure” means any unforeseen and unpredictable event that falls outside the control of Pionero, such as: natural disasters (including fire, flood, earthquake, storm, hurricane or other natural disasters), war war declared or not), invasion, acts of foreign enemies, hostilities, civil war, rebellion, revolution, insurgency,  power takeover, military coup, terrorist activities, nationalization, government sanction, blockade, embargo, labor conflict, strike, interruptions or loss of electricity or telephone service or unforeseen technical problems and cancellation or alteration of flights, congestion or closure of airports.

4. Changes: Pionero reserves the right, for technical reasons, operational safety, to change part or all of the tour and / or services that may or may not be part of the tour before or during its execution.