Reservation: To make a reservation, you must do it at least 1 day before the confirmed reservation date, with payment of 100% of the total amount.

No-Show: In case of “no show”: We request our visitors to be in the place at least half an hour before the confirmed time for your tour. In case of “no show ” the amount charged is not refundable.

Guarantee for bad weather: If you want to reschedule your trip just call us 24 hours in advance and we will reschedule your visit. And if you do not fit into your travel plan with your reservation it is valid for one year from the date of purchase.

Cancellation: In case of cancellation of a service by the customer, this should be done in writing to info@pionero.co

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